Last updated: August 2026.
This Privacy Policy explains how GraceTranslate collects, uses, shares, and stores personal data. It applies to visits to gracetranslate.com, communication with us, demo requests, and use of the GraceTranslate service.
Who is responsible for processing your data
GraceTranslate is responsible for the processing of personal data described in this policy.
What data we process
The data we process depends on how you contact us and use the service. It may include:
- contact and church details you provide, such as your name, email, phone number, church or organization, and the content of your message;
- details about church gatherings and GraceTranslate use, such as the type of gathering, requested languages, date, session settings, and support requests;
- speaker audio, transcripts, and translations when they are needed to provide the service;
- technical data needed for connectivity, security, and troubleshooting, such as IP address, device and browser type, and technical logs;
- data needed for contracts and billing, such as billing contact details, orders, and invoices;
- cookie-related data, if cookies are enabled, as described on the Cookies page.
Please do not send sensitive data through our forms or in messages unless we need it to answer your inquiry or provide the service.
Why we process data
We process personal data to:
- respond to inquiries, arrange a demo, provide pricing information, and offer support;
- set up, provide, and bill for the service;
- process audio, transcripts, and translations while the service is in use;
- maintain the security, reliability, and performance of the service;
- prevent misuse and resolve technical issues;
- meet applicable legal obligations and protect our rights;
- send service notifications and other messages that you have agreed to receive or that applicable law permits.
Depending on the circumstances, we process data with your consent, to take steps you request before entering into a contract, to perform a contract, to meet legal obligations, or to pursue our legitimate interests in providing a secure and reliable service. When we rely on legitimate interests, we consider how the processing may affect your rights.
Who we share data with
We may share data with service providers that help us host and process data, process audio and translations, communicate with you, provide support, and handle billing. They may process data only on our instructions and must meet appropriate confidentiality and data protection obligations.
We may also share data with professional advisors or competent authorities when necessary to meet a legal obligation, protect our rights, or respond to a valid request. We do not sell personal data.
Data transfers to other countries
If we transfer data to another country to provide the service, we will use the safeguards required by applicable regulations. You can use the contact details below to ask about these transfers and the safeguards we use.
How long we keep data
We keep data only as long as needed to fulfill the purpose for which it was collected, perform a contract, protect the service, resolve disputes, and meet legal obligations.
- We keep inquiry and communication data for as long as needed to respond and continue our relationship with you.
- We keep contract and billing data for as long as required by applicable law.
- We keep audio, transcripts, and translations only as long as needed to provide the service, after which we delete or anonymize them, unless otherwise agreed or required by law.
- We keep technical logs for as long as needed for security and troubleshooting.
When setting retention periods, we consider the type and sensitivity of the data, the purpose of processing, contractual obligations, and applicable regulations.
How we protect data
We apply organizational and technical measures appropriate to the type of data and the risks of processing. Access to data is limited to the people and service providers who need it to perform their tasks. No method of transmitting or storing data is completely risk-free, so we regularly review and adjust our measures.
Your rights
Depending on applicable law, you may have the right to:
- access your personal data and receive information about its processing;
- correct inaccurate or incomplete data;
- request deletion of data when there is no longer a basis for keeping it;
- restrict processing in the circumstances defined by law;
- receive or transfer your data where portability rights apply;
- object to processing based on legitimate interests;
- withdraw consent at any time, without affecting the lawfulness of earlier processing;
- file a complaint with the competent data protection authority.
To exercise your rights, write to us at boris@gracetranslate.com. We may ask for the information needed to confirm your identity and locate the data your request concerns.
Other people's data
If you provide us with another person's personal data, you should have an appropriate basis for doing so and tell that person how the data will be processed. The church or ministry using GraceTranslate is responsible for lawfully collecting any audio and other personal data it provides to us.
Changes to this policy
We may amend this policy when the service, the way we process data, or applicable regulations change. The date of the last update will be shown at the top of the page. We will notify users of significant changes when required.
Contact
For questions about this policy, data processing, or exercising your rights, contact:
GraceTranslate
Email: boris@gracetranslate.com